Privacy Policy

ThomasCharles.com is owned, managed and operated by Thomas Charles & Co ltd, part of the Accuma Group PLC.

Thomas Charles (“we”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of the Data Protection Act 1998 (“the Act”), the Data Controller is Thomas Charles of City Tower, Piccadilly Plaza, Manchester M1 4BT.

Our Data Protection registration number is Z9247033

Calls may be recorded for training and security purposes.

Information we may collect from you

We may collect and process the following data from you.

• Information that you provide by filling in forms on our site www.thomascharles.com (“our site”). This includes information provided at the time of registering for use on our site, subscribing to our service, posting material or requesting further services.
• Information that we may ask you for directly related to the purposes of providing you with advice, services or products you have requested.
• If you contact us, we may keep a record of that correspondence.
• Details of transactions you carry through our site and the fulfilment of your instructions.
• Details of your visits to our site including, but not limited to traffic data, location data, web blogs and other communication data whether it is required for our own purposes or otherwise and the resources that you access.

The information collected will be used to send you the information that you have requested and to provide information that may be useful to you.

We may share non-personal aggregate statistics (group) data about our site visitors’ traffic patterns with partners or other parties. However, we do not sell share any information about individual users.

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This statistical data about our users’ browsing actions and patterns does not identify any individuals.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They may help us to improve our site and to deliver a better and more personalised service.

Where we store your personal data

The data that we collect from you is processed by our staff. By submitting your personal data you agree to us storing or processing it. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

Use is made of the information

We use information held about you in the following ways:

• To provide you with information or services that you request from us.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, where you choose to do so.
• To notify you about changes in our service.

No personal information is shared with your creditors unless you expressly authorise us to do so.

Information Used for Marketing Purposes

We respect your personal information and your details will not be sold to any third parties companies.

Accuma Group and its subsidiaries may contact you for all types of marketing that we believe will interest you, this cover all types of dialing methods such as manual dialing, automatic dialing, voice broadcasts and all other forms of telephone communication. You have the right to opt out of this marketing at any time and will been given the opportunity to do so if we contact you.

Debt Solutions

Accuma Group plc offers a range of debt solutions through it subsidiary businesses. Depending on your individual situation your details will be passed to the relevant group business to assist you. Our Insolvency Practice for Individual Voluntary Arrangements are Wilson Phillips, for Debt Management Plans our company is Byrom & Keeley Financial Services and for Consolidation Loans our company is LoanLine. We may also, with your agreement, refer you on to other third party companies, not part of the Accuma Group. You will be informed of the company and the reason for referring you to them, before any details are passed to them.

If Thomas Charles and/or Accuma Group plc or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

Your rights

In addition to the company’s safeguards, your personal data is protected in the UK by the Data Protection Act. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should be kept up to date, where necessary, and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies. To do this please contact us by phone or e-mail.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10.00 to meet our costs in providing you with details of the information we hold about you.

Change to Privacy Policy

Any changes we make to our Privacy Policy in the future will be posted on this page.

Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to privacy@accumagroup.com .